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This authorisation request is for faulty items only. For stock rotations please contact your state representative.
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For customer repairs please call our service department, 1300 302 306 to receive a EUR repair authorisation number.
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Please include detailed and genuine fault descriptions only. Descriptions such as ‘faulty’ or ‘not working’ will not be accepted.
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Software returns are not accepted unless there is a genuine fault during the installation of the software. If the software installs successfully then it is deemed to be working. Please include any error messages encountered during the installation as an attachment (attachment must under 1MB).
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If the product that you are wanting to return has a missing item or a particular part is faulty, we can send you a replacement. Please email helpdesk@lako.com.au with your store details, contact name, product code and the item that you require. Replacement packaging can also be provided in special circumstances.
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All products distributed by Lako have a 14 day DOA policy. All items returned within this 14 day time period must have the customer’s proof of purchase attached to the item. A credit will be given on all DOA products.
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DOA products that do not have the customer’s proof of purchase attached will be repaired and sent back to the store.
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OEM items returned that have been invoiced to the store as firm sale will be tested and working items will be returned back to the store.
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Items that have been tested and found to be working and have missing items will be charged a restocking fee of $20 per missing item.